VLSI Research Inc.

Novellus performed extremely well in 2009 Customer Satisfaction Survey on Semiconductor Capital Equipment. The company placed second in 10 BEST Large Chip Equipment Suppliers category with a rating of 8.09. Dr. Tom Caulfield is executive vice president of sales, marketing and customer satisfaction at Novellus Systems. In this video, Tom addresses strategies for driving Novellus’ customer satisfaction and how his organization engages with customers to reach high performance.